Mitsubishi Motors Sucks Customer Reviews and Feedback

From Everything.Sucks

Mitsubishi Motors Corporation is a Japanese multinational automotive manufacturer headquartered in Minato, Tokyo, Japan. In 2011, Mitsubishi Motors was the sixth-largest Japanese automaker and the nineteenth-largest worldwide by production. From October 2016 onwards, Mitsubishi has been one-third (34%) owned by Nissan, and thus a part of the Renault–Nissan–Mitsubishi Alliance.

A customer they lost talks about product quality in a review "I bought my 2010 Mitsubishi Lancer DE new. Right away it had a problem with the air conditioner, which was fixed by the manufacturer before I got the car. Things were OK with the car until recently. 9/2019, I was driving on the freeway and got a symbol on the computer screen that I did not understand. The car lost power and fortunately I was able to safely pull over and the car was then towed to the dealer. Something was wrong with the transmission, which fortunately was fixed under my power train warranty. Now three months later, the engine light keeps going on and off. The code is for catalytic converter. I took it to the dealer who said it is no longer under warranty even though it only has 79,000 miles on it. My warranty was eight years or 80,000 miles for bumper-to-bumper. I have talked to several mechanics who said they never heard of a catalytic converter going bad with this kind of mileage."


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Current Employee - Anonymous Employee says

"Leadership team has transformed over the past year and I don’t even recognize Mitsubishi anymore. CEO is quick to blame the workers that are low on the totem pole for its failures (when they’re only listening to direction given by the leadership team). The move to TN is not due to “looking for high tech talent” but it’s all about cost savings. All titles and salaries have been slashed with the move to TN. Only 25 employees agreed to move to TN, everyone else declined the offer to continue with the company."

Current Employee - Senior Specialist says

"Working multiple jobs whereas other companies are split anywhere from 2-4 employees. Lean is an understatement. Transparency is lacking. Most importantly profits come before employees or customers. There is little work life balance"

Former Employee - Anonymous Employee says

"The bad = Terrible executive management"


"the company is run by the seat of its pants"

Current Employee - Associate says

"Took several pay cuts over the years with no cost of living increases. Terrible upper and middle management led to plant closing."


"No direction, terrible communication, no interest in US markret. Plant closing."

Current Employee - Anonymous Employee says

"No raises in over 8 years No bonus, no promotional opportunity, no development training, no performance appraisals, even. Barely enough people to keep operations going, no big projects or growth opportunities. Japanese executives rotating through with no vision or goals Most departments roll up into one EVP. Pervasive negative attitudes and fear-based culture. Stagnant work life."

Former Employee - Anonymous Employee says

"Not professional and reliable"


"-Absolutely NO opportunity for advancement. -Prepare to listen to negativity on a daily basis. From where I sit, everyone within ear shot seems to hate their job. -Products are old and outdated. Building is old and outdated. Office equipment is old and outdated. Everything is old and outdated. -Poor management and leadership. Management is rude and unprofessional."

Former Employee - Anonymous Employee says

"Building and facilities are outdated and have not been upgraded since 1980's. The bathrooms are poorly kept and trash in the building is not removed daily. Department managers are not qualified because they were promoted based on favoritism and "who they knew". They do not have any backbone and the Executive management team is a revolving door of Japanese appointed by the parent company in Japan. Customer Relations department is lacking in any credibility or management, never a supervisor available when a customer requests."

MD Neecy says

"Sadley, pregudice at Mitsubishi dealership in San Bernardino, CA. My friend selected a vehicle with the intent of co-signing. The vehicle was for her nephew of 19, which she raised. The Sales rep would not consider selling the vehicle to the 19-year old, the rep stated he would not use the SSN because he was not a citizen. The 19-year old college student, is a proud American, as he's lived here his enrire life, and is a permanent resident with a legal SSN. My friend's children are serving in the U.S. Military and in the private sector as civil servants; to say the least, she's raised her children successfully. I'm dissapointed the dealership's morals are affected by all that is going on with immigration. This was not a case of immigration or an immigrant. This was a case of attempting to teach a young adult the next lesson in life - learning about the ongoing scramble of responsibilities: the responsibility of bills, maintaining a vehicle, understanding car insurance, registration, and safety awareness. My family, friends, and I will not be considering Mitsubishi dealers or vehicles. Thankfully my friend found a friendly dealership next door and the 19-year old college student is excited to have his new vehicle and is on the road to learning more about the grownup responsibilities."

Samiul Hoque Dhrubo says

"Let me start with this simple question - how does it feel when you are dishonestly treated? It feels horrible be it a romantic relationship, a failing marriage, friendship, professionally and especially when you are sold a previously sold car as a brand new car. Now we are well aware of the financial world jargons, which we try and avoid at our best capacity, but nothing justifies lying to your customer. Business’ - trust is vital irrespective of what business you are in unless your strategy is off course that. My family have been a victim of a similar incident this week after they bought a supposedly brand new Mitsubishi Mirage from a local dealership in Brandon. So you may ask what happened. My family went to buy a 2015 Mitsubishi Mirage for my sister. I have read great reviews about this car being an ideal small vehicle for someone who just wants to go from A to B. Believing fellow reviewers, we went ahead with the deal. A small mistake on our part – we did not check the ODO meter before closing the deal. After leaving the lot we realized the car had 835 miles in it. So we immediately mined through the contract – and realized we were not in trouble as the contract says the car has been sold to us as a new car. Now pricing the demo car can be tricky. advises to calculate the TMV of the car then deduct the factory incentives and then deduct at least 20 cents for every mile the car has been driven. I will leave the amortization and present value calculation to have some readers finish reading this review, I did not have to worry about calculating the price of the car either. Why? Because supposedly I am being sold a new car yet I find an open envelope with the previous buyer’s purchase contract. I immediately called Mitsubishi USA and they said go back to the dealer. So my father went back to the lot and the young manager at the front desk who had sold the car to us the night before says something about a $4000 discount that he had given us. He also added since you test drove the car and did not say anything yesterday we consider it a closed transaction. My father called me back to come and explain to him what is going on. From then onwards I dealt with the situation. When I went there one of the two salesman from the night before got the floor manager (another one) after patiently waiting for 30 minutes for me. I asked him why you sold me a used car in the name of a brand new one. He bluntly denied the previous sale of the car, instead insisted it’s a brand new car that had no previous owners. I have had enough by then, so I started explaining how I spoke to the head office and they told me how this car was owned by another person before me and I have all the documents to show for it. The look on his face – priceless!!! His toned coupled with his stance changed and offered me a swap for a brand new car. I agreed. After two hours of going back and forth in the lot they finally offered me two cars one with 0.4 miles and the other with 297. The one with the 0.4 miles was a color that my sister does not like, so it was eliminated as a choice. As far as the second one goes 297 miles for a brand new car?? Not happening again! My father had previously asked the sales person to upgrade since they cannot give us something we like. To please us the sales person argued with the young manager to offer an upgrade of the vehicle but the young manager did not come forward or even bother to come and talk to me. I was surprised at his arrogance. I mean at the end of the day it’s your mess – you should be cleaning it. So after about two and some hours he came to me and said guys we will offer you an upgrade although I will take some losses. I gave him an earful explaining what I expected from him and how stylishly he under delivered. Anyway at the end of the day I will give credit where credit is due. The young manager had no choice but to please me since I had evidence about how he initially lied to us and tried to short sale us. But the credit goes to the two salespeople who went out of their way to get it done for us. Overall I am impressed by the car, the salespeople. But most importantly here is the lesson I learned: Make sure you do research on the TMV of the car, review the dealership and check for paperwork on cars which have more than 150 miles in it as it might have been sold before."

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